terms & conditions

Important information you need to know

The Orange Cash prepaid MasterCard® Card Agreement

Please read this Agreement carefully before you activate your Card.

These are the terms and conditions of the Agreement between us, PrePay Technologies Limited, PO BOX 3371 Swindon SN5 7WJ and you, the person entering into this Agreement in relation to your Orange Cash prepaid MasterCard Card.

By activating your Card you accept the terms and conditions. If there is anything you don’t understand or agree with, please contact Customer Services using the contact details in paragraph 21 of this Agreement.

1. DEFINITIONS

  • Account – The electronic account associated with your Card.
  • Account Number – This is your unique personal account number, and is found on the back of your Card.
  • Agreement –This Cardholder agreement as varied from time to time.
  • ATM – Automated Teller Machine.
  • Available Balance – The value of funds loaded onto your Card and available for use.
  • Business Days – The days of Monday to Friday between the hours of 9am-3pm, but does not include bank holidays, or public holidays in the United Kingdom.
  • Card – The Orange Cash Card.
  • Card Issuer – Barclays Bank PLC, a company registered in England and Wales with company number 01026167 and whose registered office is at 1 Churchill Place, London, E14 5HP.
  • Card Number – The 16 digit number on the front of your Card.
  • Cardholder – You, the person entering into this Agreement with us.
  • Contactless - a payment feature that provides Cardholders with a way to pay by tapping the Card on a point-of-sale terminal reader for transactions of up to £15.*
    *Some terminals may have a contactless limit of up to £20.
  • Customer Services – The contact centre for dealing with queries about your Card. Contact details for Customer Services can be found in paragraph 21.
  • EEA – The European Economic Area which currently includes all countries in the European Union together with Iceland, Norway and Liechtenstein.
  • e-money – The electronic money associated with your Card.
  • Full Card – A Card which is not a Restricted Card.
  • Full Deductible Amount – The full Transaction amount, including the Transaction itself along with any associated fees, charges and taxes.
  • Identity Details – Any of the following (i) your username (ii) your password (iii) your memorable date.
  • IVR Enquiry Number – The contact number for activating your Card and checking your Available Balance. Contact details can be found in paragraph 21.
  • MasterCard Acceptance Mark – The MasterCard International Incorporated Brand Mark, indicating acceptance of the Card.
  • MasterCard International Incorporated - MasterCard International Incorporated whose head office is at 2000 Purchase Street, Purchase, New York, 10577 USA.
  • Merchant – A retailer, or any other person, firm or corporation that accepts cards which display the MasterCard Acceptance Mark.
  • My Account – The area on the Website that allows you to register for online access to your Account.
  • Orange – Everything Everywhere Limited, a company registered in England and Wales with number 02382161 and whose registered office is at Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW trading as “Orange”.
  • Orange Cash App – The application programme designed to provide you with some services from My Account on your mobile phone.
  • Orange Cash card – The Orange Cash Prepaid MasterCard Card.
  • Orange Cash Card Rewards Programme – A reward programme operated by Orange subject to its terms and conditions.
  • Orange Mobile Phone – A mobile phone with an Orange service plan that is connected to the Orange Network.
  • Orange Network – The electronic communications and data network through which Orange makes their services available to Orange customers in the United Kingdom.
  • Orange PAYG Mobile Phone – Any mobile phone connected to the Orange Network on an Orange pay as you go service plan.
  • Orange Retail Store – A retail store operated by Orange which sells products and services compatible with the Orange Network.
  • Passcode – Means the passcode you use to identify yourself to obtain access to the Orange Cash App.
  • Password – Means the password you use to identify yourself when using your My Account service and creating a Passcode on the Orange Cash App.
  • PayPoint – A retail network provider of cash collection services displaying the PayPoint logo.
  • PIN – Your four digit personal identification number for use with the Card.
  • Primary Cardholder – The person registered as the applicant of the Account.
  • Restricted Card – A Card with spending limits. Please see paragraph 3.5 for details.
  • Transaction – A mobile phone load, retail sale, an ATM withdrawal, and loading any Orange Cash Card, completed by you using your Card or through My Account or via the Orange Cash App.
  • we, us or our – PrePay Technologies Limited, a company registered in England and Wales with number 04008083 who can be contacted at PO BOX 3371 Swindon SN5 7WJ. PrePay Technologies Limited is authorised and regulated by the Financial Services Authority to issue e-money and is registered in the Financial Services Authority Register with registration number 900010.
  • Website - www.orange.co.uk/orangecash
  • you, your - The Cardholder.

2. SCOPE OF THIS AGREEMENT

  • 2.1 Your Card is an e-money prepaid card; it is not a credit, charge or debit card.
  • 2.2 Your Card has been issued by Barclays Bank PLC pursuant to licence from MasterCard International Incorporated. The Card is an electronic money product and the electronic money associated with it is provided by us and will be in Pounds Sterling. We are a registered service provider of Barclays Bank PLC. MasterCard is a registered trademark of MasterCard International Incorporated. Your rights and obligations relating to the use of this Card are subject to this Agreement between you and us; you have no rights against Barclays Bank PLC, or MasterCard International Incorporated or Orange or their respective affiliates. If you experience any difficulties in using the Card you should contact Customer Services. The Card remains the property of Barclays Bank PLC.
  • 2.3 This Agreement is written and available only in English and we undertake to communicate with you in English regarding any aspect of your Card or Account.

3. BUYING, ACTIVATING AND REGISTERING YOUR CARD

  • 3.1 The Card application fee is outlined at paragraph 12 of this Agreement.
  • 3.2 You agree that we may communicate with you by e-mail and/or SMS and/or Orange Cash App notifications for issuing any notices or information about your Account or Card and therefore it is important that you ensure you keep your e-mail address and mobile phone number updated via My Account.
  • 3.3 You may only apply for a Card if you are resident in the UK.
  • 3.4 We will issue your Card to you on the basis of the information that you have provided. You agree to provide accurate personal information and to tell us of any changes as soon as possible so that our records remain correct. You should update any changes to your personal information by visiting the Website or calling Customer Services. In particular, you should always keep us informed of changes to your e-mail address and mobile phone number.
  • 3.5 If we are unable to satisfactorily verify your identity and address from information provided by you at the time you apply for a Card we will issue you with a Restricted Card. There is a total spending limit of £1,600 per year (12 months starting on first Transaction) on Restricted Cards of which no more than £600 can be ATM withdrawals or a single debit Transaction. If, after applying for a Card, you are issued with a Restricted Card, you will have the option to upgrade to a Full Card by providing satisfactory documentation as proof of identity and address (fees apply, see paragraph 12).
  • 3.6 There is a maximum limit of four accounts per household and each Full account is entitled to four additional cards (excluding the Primary Cardholder). As the applicant you are responsible for all additional cards issued to your Account under this Agreement and any fees or charges that these cards may incur.
  • 3.7 Your Card will be posted to your home address. You should receive your Card within 15 days of your application.
  • 3.8 When you receive your Card, you must sign it immediately, and then call the IVR Enquiry Number (fees may apply, see paragraph 12) to activate it. When you call the IVR Enquiry Number you will need to select the ‘Card Activation’ option from the menu. You’ll then be asked to quote your Card Number and the activation code which you’ll find on the letter that came with your Card. You’ll also be asked to provide us with some details to confirm your identity.
  • 3.9 You’ll need a PIN for ATM withdrawals and to authorise any retail sales Transactions in the UK and in some countries abroad. Please see paragraph 5.1 for full details on how to authorise Transactions.
  • 3.10 You’ll be given your PIN when you activate your Card. You should never reveal your PIN to anybody. We will not reveal your PIN to a third party. If you forget your PIN you can reset it by contacting Customer Services.
  • 3.11 When you select or change your PIN, you must not select a PIN that may be easily guessed, such as a number that:
    • 3.11.1 is easily associated with you, such as your telephone number or birth date; or
    • 3.11.2 is part of data imprinted on the Card; or
    • 3.11.3 consists of the same digits or a sequence of running digits; or
    • 3.11.4 is identical to a previously selected PIN.
  • 3.12 You will be required to register your Card and set up My Account on the Website so that you are able to use the services available on My Account and via the Orange Cash App from your mobile phone. My Account online and the Orange Cash App provide up-to-date information about your Account. You can view details of your Available Balance and Transaction history. From your online My Account you can also register your mobile phone, update your details, change your password and set up payment instructions. If the mobile phone that you register on My Account is an Orange Mobile Phone, you will be able to use the SMS functions such as loading another Orange Cash Card, checking your last 3 Transactions and Available Balance and loading credit to an Orange PAYG Mobile Phone. SMS services are only available to Orange Mobile Phone customers and are not available to other mobile network customers including T-Mobile customers.
  • 3.13 You will be required to provide us with Identity Details when you register for My Account and the Orange Cash App for the first time. We will use these Identity Details each time you login to My Account online; or if you want to reset the passcode used to access the Orange Cash App.. Details of how to register for My Account online are set out on the Website.
  • 3.14 When you select your username, password, and memorable date, you must not write down, store on your computer (whether encrypted or otherwise) or mobile phone, or let anyone else know what your chosen Identity Details are, and the fact that they are for use with your My Account and/or Orange Cash App.
  • 3.15 You may be able to access certain functions of My Account via the Orange Cash App and from any mobile phone enabled with a web browser; standard network charges apply.
  • 3.16 The Orange Cash App, will enable you to access certain My Account functionality online once registered.

4. ORANGE CASH REWARDS PROGRAMME

  • 4.1 If you are the Primary Cardholder, you will be eligible to become a member of the Orange Cash Rewards Programme. The Orange Cash Rewards Programme is subject to separate terms and conditions between you and Orange which are available on the Website.
  • 4.2 You can check your existing reward entitlements and redeem your rewards via the Orange Cash App.

5. USING YOUR CARD

  • 5.1 Your Card can be used at any Merchant (fees apply, see paragraph 12). You will need to authorise the Transaction so that we can check it is genuine. We will treat the Transaction as genuine if:
    • 5.1.1 your Card is tapped against a Contactless enabled reader and accepted by such reader;
    • 5.1.2 your PIN or other security code personal to you is used;
    • 5.1.3 your Card is used and you authorise the Transaction by signature of the receipt; or,
    • 5.1.4 the Transaction was authorised from My Account while you were logged in;
    • 5.1.5 the Transaction was authorised from the mobile phone which you registered in My Account.
    • 5.1.6 the Transaction was authorised from the Orange Cash app which was registered to your Account.
    Once you have authorised a payment from your Account, we cannot change or cancel it. We cannot cancel authorised payments that have not yet been processed. You may be able to cancel Transactions that you have authorised for a future date (including recurring Transactions) by contacting the retailer before the date on which the payment is due to be made.
  • 5.2 Subject to paragraph 3.5, your Card can be used to make withdrawals at ATMs bearing the MasterCard Acceptance Mark (fees apply, see paragraph 12). You can withdraw up to £250 a day but some Merchants or ATMs may have lower limits. Please note that extra ATM fees in addition to those shown in paragraph 12 may be charged by certain ATM providers.
  • 5.3 Your Card is a prepaid card, which means that the Available Balance will be reduced by the full amount of each Transaction and authorisation (see explanations in 5.5.1 to 5.5.4 of the different circumstances in which requests for authorisation might take place), plus any applicable taxes and charges, including additional ATM charges if any. This is your ’Full Deductible Amount’, which must be less than or equal to the Available Balance on your Card. You must not use your Card after the expiry date of the Card or if the Full Deductible Amount exceeds the Available Balance. If, for any reason, a Transaction is processed for an amount greater than the Available Balance on your Card, you must repay us the amount by which the Full Deductible Amount exceeds your Available Balance immediately after receiving an invoice from us. Should you not repay this amount immediately after receiving an invoice from us we reserve the right to take all steps necessary, including legal action, to recover any monies outstanding.
  • 5.4 You can check your Available Balance by visiting My Account; or via the Orange Cash App (standard Network charges apply); or by calling the IVR Enquiry Number (fees may apply, see paragraph 12). If the mobile phone number you registered on My Account is an Orange Mobile Phone and operates on the Orange Network, you can also check your Available Balance or the last 3 Transactions for free by sending SMS to 311.
  • 5.5 Due to security safeguards, Merchants that accept your Card are required to seek authorisation from us for all of the Transactions that you make. There are some circumstances where Merchants may require you to have an Available Balance greater than the value of the Transaction you wish to make. You will only be charged for the actual and final value of the Transaction you make. Merchants request this as they may need to access more funds than you initially planned to spend. For example:
    • 5.5.1 Hotels and rental cars – As Merchants may not be able to accurately predict how much your final bill will be, they may request an authorisation for funds greater than your Available Balance.
    • 5.5.2 Internet Merchants – Certain internet Merchant sites will, on registration or at checkout stage, send a request for payment authorisation to verify if funds are available. This will temporarily impact your Available Balance. Also please bear in mind that many sites will not deduct payment until goods are dispatched so please be aware of this when checking your Available Balance to make sure you always have sufficient funds available to cover your purchases.
    • 5.5.3 In-transit travel purchases – Merchants may not be able to authorise your Transaction if they cannot obtain an online authorisation from us. Examples include on-board cruise or train charges and some in-flight purchases.
  • 5.6 Your Card cannot be used at self service petrol pumps. You can use your Card to pay by taking it to the cashier.
  • 5.7 Your Card should not be used as a form of identification.
  • 5.8 Your Card may not be used for any illegal purpose or in any manner prohibited by law.
  • 5.9 The Available Balance on your Account will not earn any interest.
  • 5.10 We may ask you to surrender the Card at anytime for a valid reason in accordance with the provisions in paragraph 16 of this Agreement. If we do so, we will give you back your e-money in accordance with paragraph 8 of this Agreement.
  • 5.11 You can also set up payment instructions to load Orange Cash Cards belonging to other people, or load airtime on to an Orange PAYG Mobile Phone. It is your responsibility to ensure that all the details that you have entered are correct and that any phone numbers entered relate to a valid Orange PAYG Mobile Phone or Orange Cash Card. Once you have set up the instructions on My Account, you will be able to amend them as necessary. If you have set up the loading instructions on My Account you can load an Orange PAYG Mobile Phone or load another Orange Cash Card in the following ways:
    • 5.11.1 My Account on the internet; or
    • 5.11.2 My Account accessed from your mobile phone; standard network charges apply.
    • 5.11.3 By sending SMS to 311 (your mobile phone number registered on My Account must be an Orange Mobile Phone). After sending any SMS, you must delete it immediately. This is to ensure that your Identity Details remain secure.

6. LOADING YOUR CARD

  • 6.1 You may load your Card(s) up to a maximum balance of £5,000 per Account.
  • 6.2 Please see below for details of when you can expect Card loads to be credited to your Available Balance. You can load your Card in the following ways:
    • 6.2.1 Within any Orange Retail Store, Post Office® branch or PayPoint outlet – Locations can be found on the Website. You’ll need to hand over your Card and your payment to the value you wish to load. Your Card will either be swiped or scanned and the load completed. Remember to get your receipt as this is your proof of purchase. The minimum you can load is £10 at a Post Office® branch or at a PayPoint outlet or Orange Retail Store. The maximum you may load is £500 per Transaction at a Post Office® branch, or £499.99 at an Orange Retail Store or PayPoint outlet (fees apply please see paragraph 12). Loads made at either a PayPoint outlet or an Orange Retail store will usually be credited to your Available Balance immediately, loads made at a Post Office® branch will be credited on the next business day;
    • 6.2.2 Standing order or bank transfer - Forms and instructions are available on the Website and you will need your Account Number. You may load a Restricted Card with a maximum of £1600 per year (12 months starting on the first Transaction) by bank or standing order. You may load a Restricted Card up to a maximum of £600 in any one day, subject to yearly spending limits. In certain circumstances we may ask you for identification for transfers to your Account that total in excess of £600 before we apply the money to your Account. The load will be credited to your Available Balance when we receive your money. If we receive the funds on a business day, we will update your balance on the same business day. You can check your transfer time with your bank. or,
    • 6.2.3 Online through My Account or via the Orange Cash App, using a registered debit or credit card up to a maximum value of £500 per day (a minimum load of £20 applies). The load will be credited to your Available Balance immediately. A maximum of five debit or credit cards can be registered to your Account via the Orange Cash App or My Account. Only one debit or credit card can be used per load Transaction. You must have registered your debit or credit card with your bank for ‘MasterCard Secure Code’ or ‘Verified by Visa’ to use this service. If you change details of your debit or credit card we may ask for additional time to approve your load. The address of the debit or credit cardholder must match the address given by you for your Account. Fees apply for loads made using a credit card, see paragraph 12.
  • 6.3 If you opt to load your Card via the Orange Cash App, you can;
    (i) load your Card without having to re-enter your registered debit or credit card details until such time that you choose to remove your registered payment details;
    (ii) configure the Orange Cash App to send a notification to advise you (a) when a load has been made to your Account; (b) when your Available Balance is low according to your set limits and ; (c) to action a load on your Account.
    We reserve the right to suspend or terminate the right to load your Card at any time without notice.

7. CARD EXPIRY

  • 7.1 The expiry date of your Card is printed on the front of the Card. You will not be able to use your Card if it has expired. If you would like to apply for a replacement Card please contact Customer Services (fees may apply, see paragraph 12). Alternatively you can request a refund of the Available Balance, made according to the provisions of paragraph 8.
  • 7.2 If your Card has been used in the eight weeks prior to the expiry date, we’ll send a new Card free of charge to your registered address.
  • 7.3 If your Card has not been used in the eight weeks prior to the expiry date, we’ll send you an e-mail asking whether you would like to renew your Card or instead reclaim the outstanding Available Balance (if any).
    • 7.3.1 If you opt to have your Card renewed, you’ll be issued a new Card (fees apply, see paragraph 12).
    • 7.3.2 If you tell us you do not want your Card renewed we will close your Account on the expiry date. If there is an outstanding Available Balance on the Card at expiry, this will be sent to your registered address by cheque by the end of the business day following the business day on which the refund request is received. (subject to paragraph 7.4).
    • 7.3.3 If you do not reply to the e-mail, we’ll close your Account on the expiry date. Any outstanding Available Balance on the Card at expiry will remain yours for a period of six years from the expiry date. Subject to paragraph 7.4, you can request a refund anytime within this period by contacting Customer Services (fees may apply, see paragraph 12). We will not return any funds remaining on the Card longer than six years after expiry of the Card.
  • 7.4 If you have a Restricted Card, we are required by regulation to establish your identity before redeeming e-money from your Card.

8. REDEEMING E-MONEY

  • 8.1 If you would like to terminate your Card and redeem any unused funds you will be charged a fee of £5 or the total Available Balance if lower than the redemption fee, if you redeem all or part of your balance at the following times:
    • 8.1.1 before the expiry date of your Card or replacement Card;
    • 8.1.2 before you or we terminate this Agreement prior to the Card expiry date;
    • 8.1.3 more than 12 months after;
      • (i) your Card or replacement Card expires: or
      • (ii) this Agreement is terminated (as applicable). You will be reminded of this fee before redemption.
  • 8.2 You may redeem funds subject to the provisions described in paragraph 8.1 as long as:
    • 8.2.1 we believe you have not acted fraudulently; and
    • 8.2.2 we are not prohibited from doing so by any applicable law, regulation, court order or instruction or guidance of a competent regulatory authority or agency.
  • 8.3 You can obtain redemption of any unused funds together with a pro-rata refund of any annual or monthly fee that you may have paid in advance with respect to the Card by contacting Customer Services (fees may apply, see paragraph 12).
  • 8.4 Our procedures may require us to carry out various checks reasonably required to prevent fraudulent use of your Card before we can process your redemption request.
  • 8.5 If we find any additional withdrawals, fees or charges have been incurred on your Card following the processing of your redemption funds, we’ll send an itemised invoice to you and we will require you to refund us immediately after receiving the invoice. Should you not repay this amount immediately after receiving an invoice from us we reserve the right to take all steps necessary, including legal action, to recover any monies outstanding.

9. CARDHOLDER LIABILITY AND AUTHORISATIONS

  • 9.1 We may restrict or refuse to authorise any use of your Card in any legal jurisdiction if using the Card is causing or could cause a breach of this Agreement or if we have reasonable grounds for suspecting that either you or a third party has committed or is about to commit a crime or other abuse in connection with the Card.
  • 9.2 Where appropriate, any refusal to authorise a Transaction will be relayed to you via the Merchant concerned. Where you attempt to load an Orange PAYG Mobile Phone using your Card, or attempt to load another Orange Cash Card, any refusal to authorise a Transaction will be communicated to you through My Account.
  • 9.3 If we need to investigate a Transaction on the Card then you must cooperate with us, the police or any other authorised body as may be required.
  • 9.4 You should never:
    • 9.4.1 allow another person to use your Card; or
    • 9.4.2 record your PIN or Identity Details in writing, with your Card or otherwise; or
    • 9.4.3 disclose your PIN or Identity Details to, or otherwise make them available to any other person, whether verbally or by entering them in a way that allows them to be observed by others or otherwise; or
    • 9.4.4 enter your PIN in any ATM that does not look genuine, has been modified, has a suspicious device attached or is operating in a suspicious manner.
  • 9.5 You will be responsible for all Transactions which you or any additional cardholder authorise, whatever the manner of such authorisation.
  • 9.6 You agree to indemnify and hold harmless, us and our distributors, partners, agents, sponsors (including without limitation Barclays Bank PLC), and service providers and their group companies from and against the costs of any legal action taken to enforce this Agreement and/or any breach of any of the terms and conditions of this Agreement or fraudulent use of your Card, My Account log in details, Orange Cash App details, or PIN by or authorised by you.

10. LOST, STOLEN OR DAMAGED CARDS

  • 10.1 You should treat the e-money on your Card like cash in a wallet. If you lose your Card or it is stolen you may lose any e-money on it in just the same way as if you lost your wallet.
  • 10.2 In the event of loss, theft, fraud or any other risk of an unauthorised use of your Card or password, or if your Card is damaged or malfunctions, you must contact Customer Services (fees may apply, see paragraph 12) immediately. When you call Customer Services you will be asked to provide us with your Card Number and some identifying details. In the event that you notify us in accordance with this Agreement that your Card has been lost or stolen you will be liable for a maximum of £50 of any loss that takes place prior to you contacting Customer Services.
  • 10.3 Provided that you have given notification in accordance with paragraph 10.2 and that paragraph 10.4 does not apply, then you will not be liable for losses that take place following the date on which you gave such notification to Customer Services. If there is an Available Balance remaining on your Card, we will replace the Card for your Account. Alternatively, your Available Balance can be redeemed to you, unless we have any reason to believe that the notified incident has been caused by your breach of this Agreement, gross negligence or if it raises reasonable suspicion of fraudulent or improper conduct. If we replace the Card, the Card will be delivered to your home address (fees apply, see paragraph 12).
  • 10.4 In the event that we have reason to believe you have acted fraudulently or you have acted with gross negligence or intentionally in failing to notify us of the lost or stolen Card then you shall be liable for all losses.

11. TRANSACTIONS MADE IN FOREIGN CURRENCIES

  • 11.1 If you make a Transaction in a currency other than Pounds Sterling (”Foreign Currency Transaction”), the amount deducted from your Account will be converted to Pounds Sterling on the day we receive details of that Foreign Currency Transaction. We will use a rate set by MasterCard (“MasterCard Exchange Rate”), which will be available on each Business Day and changes in the exchange rate shall take effect immediately. Exchange rates can fluctuate and they may change between the time a Transaction is made and the time it is deducted from your Available Balance. For Transactions made within the EEA or in an EEA currency you can find out the MasterCard Exchange Rate by e-mailing Customer Services. We will charge an additional foreign Transaction fee for all Foreign Currency Transactions (fees apply, see paragraph 12).

12. FEES

  • 12.1 Your Card is subject to fees and restrictions as follows:

    Costs Fee
    Card Application Fee £5.00
    Monthly Fee FREE
    Cash Withdrawal (including ATM) 2.95%
    Transaction Fee (Point Of Sale & Internet) FREE
    Additional Foreign Transaction Fee 2.75%
    Standing order/Bank Top-up FREE
    Top-up - Debit card FREE
    Top-up - Post Office® branch £1.50
    Top-up – PayPoint £1.50
    Top-up – Orange Retail Stores FREE
    Top-up - Credit card 4%
    Internet Gambling Fee £1.50
    Internet and IVR Enquiry FREE from an Orange Mobile Phone via 311 shortcode or call 020 8264 8311 from all other phones (standard call charges apply).
    SMS Services FREE from an Orange Mobile Phone via 311 shortcode)
    Customer Service Advisor (020 8264 8311* and press 5) 50p per minute
    Replacement Card £5.00
    Additional Card £5.00
    Paper Statement £2.50
    PIN Change at ATM 20p
    PIN Reminder FREE
    Cancel Card/Redemption Fee (if applicable) £5.00
    Upgrade from Restricted to Full Card £5.00
    Accessing My Account from your mobile phone or Orange Cash App Standard network charges apply

  • 12.2 We will deduct any taxes or charges due from the Available Balance on your Card. If there is no Available Balance of funds on your Card, or taxes or charges exceed the balance of funds available, we shall send an invoice to you and will require you to refund us immediately after receiving the invoice. Should you not repay this amount immediately after receiving an invoice from us we reserve the right to take all steps necessary, including legal action, to recover any monies outstanding.

13. DISPUTED TRANSACTIONS

  • 13.1 Subject to paragraph 13.2, if you confirm to us that a Transaction from your Account was not authorised in accordance with this Agreement, we will immediately refund the amount applied and return your Account to the position it would have been in if the unauthorised Transaction had not taken place. This means, for example, that we will refund interest or charges which we applied as a result of the unauthorised Transaction being applied to your Account. We will have no further liability to you. We may ask you to confirm in writing that you did not authorise the Transaction. If we subsequently discover that you were not entitled to a refund, we shall treat the refund as a mistake and be entitled to reapply the Transaction, including any interest and charges, to your Account.
  • 13.2 If there are reasonable grounds for thinking that you may not be entitled to a refund, we may investigate before giving you a refund. Any investigation will be carried out as quickly as possible in the circumstances and, unless we can show that the Transaction was authorised by you or that you are liable for the Transaction in accordance with this Agreement we will immediately refund the amount applied and return your Account to the position it would have been in if the unauthorised Transaction had not taken place.
  • 13.3 However;
    • 13.3.1 if you have acted fraudulently, you will be liable for all Transactions made from your Account; and
    • 13.3.2 if the Transaction was made because you deliberately or with gross negligence failed to keep your Card or card details secure or your PIN or other security information secret, you may be liable for all Transactions on your Account(s) that take place until you tell us (as required by paragraph 10.2) that your Card has been lost or your Card details or PIN or other security information have become known to someone else. After you have told us you will not have any further liability for unauthorised Transactions.
  • 13.4 Where you have agreed that another person in the European Economic Area can take a payment from your Account (e.g. if you have given your Card details to a retailer for the purpose of making a payment), you can ask us to refund a payment if all the following conditions are satisfied:
    • 13.4.1 the authorisation you gave did not specify the exact amount to be paid;
    • 13.4.2 the amount that has been charged to your Account was more than you could reasonably have expected to pay, based on the circumstances, including previous spending patterns; and
    • 13.4.3 you make the refund request within eight weeks of the date when the payment was charged to your Account.

14. VARIATION

  • 14.1 We may change the terms and conditions of this Agreement, including fees and limits by providing you with at least 60 days’ notice by e-mail (provided you have supplied us with an up-to-date e-mail address) and will ensure the most recent version is always available on the Website:
    • 14.1.1 to reflect the introduction or development of new systems, methods of operation, services or facilities;
    • 14.1.2 to reflect a change or an expected change in market conditions, general good practice or the cost of providing our services to our customers;
    • 14.1.3 to conform with or anticipate any changes in the law or taxation, any codes of practice or recommendations of the Financial Services Authority or other regulatory body;
    • 14.1.4 to take account of a ruling by a court, ombudsman, regulator or similar body;
    • 14.1.5 to make the terms and conditions fairer or clearer for you;
    • 14.1.6 to rectify any mistake that might be discovered in due course;
    • 14.1.7 to enable us to harmonise our banking interest or charging arrangements.
  • 14.2 You may terminate your Card any time within the 60 day notice period if you do not agree with the changes to the Agreement. However, in the event you do not cancel during this period then you will be deemed to have accepted them and the changes will apply to you.
  • 14.3 If any part of this Agreement is inconsistent with any regulatory requirements then we will not rely on that part but treat it as if it did actually reflect the relevant regulatory requirement. If we need to make operational changes before we can fully comply with the new regulatory requirement, we will make those changes as soon as reasonably practical. We will update our Agreement to reflect the new regulatory requirements when they are next reprinted.

15. CANCELLATION

  • 15.1 You may cancel your Card before activating it, and up to 14 calendar days after the date of activation (“Cancellation Period”), without giving a reason by writing to Customer Services at the address given in paragraph 21 of this Agreement. This does not apply to replacement Cards where the Cancellation Period for the original Card has expired. Upon cancellation, we will refund to you, the application fee and any Available Balance on your Card by the end of the Business Day following the Business Day on which the refund request is received.
  • 15.2 You may terminate your Card any time after the Cancellation Period by exercising your rights under paragraph 8. You will not be charged for cancelling your Card however, a redemption fee will apply if you choose to redeem the Available Balance on your Account (please see paragraph 12).

16. TERMINATION OR SUSPENSION

  • 16.1 We can terminate this Agreement at any time:
    • 16.1.1 if we give you 60 days’ notice and refund the Available Balance to you without charge, or
    • 16.1.2 with immediate effect if you have breached this Agreement, or if we have reason to believe that you have used, or intend to use the Card in a grossly negligent manner or for fraudulent or other unlawful purposes or if we can no longer process your Transactions due to the actions of third parties.
  • 16.2 We can suspend your Card at any time with immediate effect (and until your default has been remedied or the Agreement terminated) if:
    • 16.2.1 we discover any of the information that you provided to us when you applied for your Card was incorrect; or
    • 16.2.2 a Transaction has been declined because of a lack of Available Balance; or
    • 16.2.3 you have breached this Agreement or we have reason to believe that you have used, or intend to use the Card or My Account password or Orange Cash App passcode in a grossly negligent manner or for fraudulent or other unlawful purposes or if we cannot process your Transactions due to the actions of third parties.
  • 16.3 In the event that we do suspend or terminate your Card then if we are able to do so, we will tell you in advance otherwise we will let you know immediately afterwards. We may advise anyone involved in the Transaction if a suspension has taken place.
  • 16.4 In the event that any additional fees are found to have been incurred on your Card following termination by either you or us, then subject to these terms and conditions, you shall refund to us any sum which relates to a withdrawal on the Card or fees and/or charges validly applied whether before or after termination. We will send an invoice to you and will require you to refund us immediately. Should you not repay this amount immediately after receiving an invoice from us we reserve the right to take all steps necessary, including legal action, to recover any monies outstanding.

17. OUR LIABILITY

  • 17.1 Our liability in connection with this Agreement (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) shall be subject to the following exclusions and limitations:
    • 17.1.1 we shall not be liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, a lack of funds and/or failure of network services at ATMs, maximum withdrawal limits set by ATM operators and failure of data processing systems;
    • 17.1.2 we shall not be liable for any loss of profits, loss of business, or any indirect, consequential, special or punitive losses;
    • 17.1.3 where the Card is faulty due to our default, our liability shall be limited to replacement of the Card, or at our choice, redemption of the Available Balance;
    • 17.1.4 where sums are incorrectly deducted from your Available Balance due to our default, our liability shall be limited to payment to you of an equivalent amount;
    • 17.1.5 in the unlikely event that sums are deducted from your Available Balance but you did not authorise such deduction in accordance with these terms and conditions then our liability shall be as set out in paragraph 13; and
    • 17.1.6 in all other circumstances of our default, our liability will be limited to redemption of the Available Balance.
  • 17.2 Nothing in this Agreement shall exclude or limit our liability for death or personal injury resulting from our negligence or fraud.
  • 17.3 To the extent permitted by law, all conditions or warranties implied by law, statute or otherwise are expressly excluded.
  • 17.4 The above exclusions and limitations set out in this paragraph 17 shall apply to any liability of our affiliates such as Barclays Bank PLC, MasterCard International Incorporated, and Orange and or other suppliers, contractors, agents or distributors and any of their respective affiliates (if any), to you, which may arise in connection with this Agreement.

18. YOUR INFORMATION

  • 18.1 You may provide us with personal data from time to time in connection with your Card. Some personal data will be necessary for us to provide you with the Card and services under this Agreement. You must notify us immediately of any change of name and address by contacting Customer Services (fees may apply, see paragraph 12).
  • 18.2 We and our affiliates are committed to maintaining your personal data in accordance with the requirements of the Data Protection Act 1998 and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction. Except as required by law, or in accordance with these terms and conditions, your personal information will not be passed to anyone without your permission. We can at any time request evidence of identity from you and may use an ID verification agency or credit reference agency (whose names and addresses will be provided to you on request) both prior to and following issue of your Card for this purpose and who will add details to your record of our request for a search.
  • 18.3 You agree that we can use your personal data in connection with the Card, and the e-money associated with the Card, to contact you about replacement Cards, and to enable us to review, develop and improve our products and services. This may involve providing your personal data to our partners, affiliates, agents, distributors, and suppliers including Orange, Barclays Bank PLC and to MasterCard International Incorporated and its affiliates to process Transactions and for their statistical research and analytical purposes. We may share your personal data with Orange for direct marketing purposes. By submitting your personal data to us you agree to us sharing your personal data with Orange for direct marketing purposes and to Orange contacting you with marketing material by post, phone, fax, email and electronic messaging services such as SMS or MMS. Orange will process your personal data in accordance with its Privacy Policy available at www.orange.co.uk/privacy. If you do not wish to receive any marketing material from Orange, please select ’Marketing Opt Out’ in My Account or contact Customer Services (fees may apply, see paragraph 12) or you may contact Orange directly in accordance with its Privacy Policy. We may also transfer your personal data outside of the EEA to enable you to use the Card while you are travelling, and such countries may not offer the same protections for personal data. We may also disclose your personal data as required by law, regulation or any competent authority or agency to investigate possible fraudulent, unlawful or unauthorised activity.
  • 18.4 You may contact us at anytime to request us to stop such use or further disclosure to other companies for such use.
  • 18.5 You have a right to inspect the personal data we hold about you however, we will ask you to pay an inspection fee of £10 to cover our costs. For further information please contact Customer Services (fees may apply, see paragraph 12).
  • 18.6 If we discover that the information we hold about you is incorrect, we may have to suspend or cancel your Card until we can establish the correct information, in order to protect us both.
  • 18.7 It’s your responsibility to keep us updated of changes to your personal details, including e-mail address and mobile phone number. Failure to do so may result in us being unable to contact you regarding your Card, including the provision of refunds to which you might be entitled or to let you know about changes to terms and conditions.

19. COMPLAINTS PROCEDURE

  • 19.1 Complaints regarding any element of the service provided by us can be sent in writing to PO BOX 3371, Swindon SN5 7WJ, by e-mail to Customer.Services@Orangecash.co.uk or by calling 020 8264 8311 (standard call charges apply).
  • 19.2 All complaints will be subject to our Complaints Procedure. We will provide you with a copy of our Complaints Procedure upon request and, if we receive a complaint from you, a copy of our Complaints Procedure will automatically be posted to you.
  • 19.3 If we fail to resolve your complaint to your satisfaction you may refer your complaint to the Financial Ombudsman Service (South Quay Plaza, 183 Marsh Wall, London E14 9SR, phone 0845 080 1800). Details of the service offered by the Financial Ombudsman Service are available at www.financial-ombudsman.org.uk.

20. GENERAL

  • 20.1 Any delay or failure to exercise any right or remedy under this Agreement by us shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time.
  • 20.2 If any provision of this Agreement is deemed unenforceable or illegal, the remaining provisions will continue in full force and effect.
  • 20.3 You may not assign or transfer any of your rights and/or benefits under these terms and conditions and you shall be the sole party to the contract between us. You will remain liable until all Cards issued to you are cancelled or have expired and all sums due under these terms and conditions have been paid by you in full. We may assign our rights and benefits at any time without prior written notice to you. We may subcontract any of our obligations under this Agreement.
  • 20.4 No third party who is not a party to this Agreement has a right to enforce any of the provisions of these terms and conditions, save that Barclays Bank PLC, MasterCard International Incorporated and their respective affiliates may enforce any provision of this Agreement which confers a benefit or a right upon them and a person specified in paragraph 17.4 may enforce paragraph 17.
  • 20.5 This Agreement contains the information set out in Schedule 4 of the Payment Service Regulations 2009 and you can obtain a copy of this Agreement at any time by visiting My Account or the Website.
  • 20.6 This Agreement is governed by English law and you agree to the non-exclusive jurisdiction of the courts of England and Wales.
  • 20.7 Please note that failure to comply with any of the terms and conditions found in this Agreement may affect other benefits and rewards associated with your Card. If you have any queries regarding this, please contact Customer Services (see paragraph 21).

21. CONTACTING CUSTOMER SERVICES

  • 21.1 You can activate your Card or check your Available Balance by calling the automated IVR Enquiry Number either free from an Orange Mobile Phone via 311 shortcode; or by calling 020 8264 8311 from all other phones (standard call charges apply).
  • 21.2 If you’ve got a question, you can contact Customer Services by phoning 020 8264 8311 between the hours of 8.00am and 7.00pm, Monday to Friday or 9.00am to 5.00pm on Saturday (standard call charges apply), or by writing to Customer Services at PO Box 3371, Swindon SN5 7WJ, or by e-mailing Customer.Services@Orangecash.co.uk. A lost and stolen card service is also available 24 hours a day on the IVR Enquiry number either free from an Orange Mobile Phone via 311 shortcode; or by calling 020 8264 8311 from all other phones (standard call charges apply).

MasterCard is a registered trademark of MasterCard International Incorporated.

These are the terms and conditions of the Orange Cash Rewards Programme.

1. Definitions

  • “Account” means the electronic account associated with your Orange Cash card.
  • “Additional Cardholder” means any person who, with your authorisation, has been issued with an Orange Cash card for your Account. Only the first named applicant to the card will participate in the Rewards; i.e. additional cardholders to the same Account will not participate.
  • “Eligible Purchases” means any purchase of goods or services using value stored on your Orange Cash card except for:
    • a) Transactions which are returned (either by the recipient or voluntarily by you) or otherwise refunded to your Orange Cash card,
    • b) Transactions with gambling organisations,
    • c) Loading another Orange Cash card,
    • d) Airtime mobile phone top ups,
    • e) ATM withdrawals,
    • f) Fees or charges to service your Account,
    • g) “Invalid Transactions” being any transactions falling within paragraphs a, b, c, d, or e above which we reasonably believe have been made with the sole purpose of gaining Orange Cash card reward points.
  • “My Account” – The area on the Website that allows you to register for online access to your Account.
  • “Orange Cash Card” means the Orange Cash prepaid MasterCard provided to you by PPS subject to the terms and conditions set out in a separate agreement between PPS and you.
  • “Orange Cash App” – The application programme designed to provide you with some services from My Account on your mobile phone.
  • “Orange Network” means the electronic communications network through which Orange makes their mobile communications services available to customers under the Orange brand in the United Kingdom.
  • “Orange Phone” means a mobile phone with an Orange service plan that is connected to the Orange Network.
  • “PAYG” means a mobile phone which is connected to the Orange Network on a pay as you go service plan.
  • “Points” means reward points issued to You as a result of your use of the Orange Cash card.
  • “PPS” means PrePay Technologies Limited, a company registered in England and Wales with registered number 04008083 who is authorised and regulated by the Financial Services Authority to issue e-money and is registered in the Financial Services Authority Register with registration number 219619.
  • “Reward” has the meaning set out in 4.1 below.
  • “Reward Account” means the account containing details of the Points earnt by you associated to your Account.
  • “Rewards Programme” means the Orange Cash Rewards Programme.
  • “Transaction” means a mobile phone top up, retail sale, an ATM withdrawal, loading any other Orange Cash card, or any other monetary transaction completed using your Orange Cash card.
  • “we” means Everything Everywhere Limited, a company incorporated in England and Wales with registered number 02382161 and whose registered office is at Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW, trading as Orange.
  • “Website” means the website found at www.orange.co.uk/orangecash.
  • “you” means the primary Orange Cash card account holder, being the person who entered into the agreement with PPS for the provision of the Orange Cash card.

2. Scope of this Agreement

  • 2.1 The Rewards Programme is operated by Everything Everywhere Limited.
  • 2.2 The Card is subject to separate terms and conditions between you and PPS which are available on the Website.

3. Participation in the Orange Cash Rewards Programme

  • 3.1 You will automatically become a member of the Rewards Programme when your application for the Orange Cash card is accepted by PPS.
  • 3.2 You will earn 1 Point for every £1 spent on Eligible Purchases.
  • 3.3 You can access your Points and see further details of the Rewards Programme in the following ways:
    • 3.3.1 by visiting My Account
    • 3.3.2 via the Orange Cash App
    • 3.3.3 by calling customer services on 020 8264 8311. Customer Services advisers are available from 8.00 am to 7.00 pm Monday to Friday or 9.00am to 5.00pm on Saturday. If you wish to speak to a Customer Service adviser standard call charges will apply; or
    • 3.3.4 by emailing Customer Services at customer.services@orangecash.co.uk.
  • 3.4 From time to time, we may enter you into competitions and make special offers. Separate terms and conditions will apply, which will be made available to you at the time the competition and/or special offer is made.

4. Using your Points

  • 4.1 Points can be redeemed for Orange Airtime, Texts and Credit (which must be allocated to an Orange pay as you go phone) (each a “Reward”).
  • 4.2 Once you have applied to redeem your Points, the appropriate number of Points will be debited from your Reward Account. If we are unable to fulfil your redemption request for any reason the appropriate number of Points will be credited back to your Reward Account.
  • 4.3 Points can only be used to redeem against Orange Cash rewards. They have no cash value and cannot be converted into cash.
  • 4.4 You are the only person who can spend your Points. Points can not be transferred to another person (including any Additional Cardholder).
  • 4.5 You may nominate that another person is the beneficiary of a Reward at the time of selecting the Reward, provided that in the case of PAYG products, the beneficiary is the holder of a PAYG Orange Phone and that mobile phone number has been set up on your Rewards Account.

5. Orange Airtime, Texts and Credit

  • 5.1 When you select Orange Airtime, Texts or Credit as a Reward you will receive text message confirmation to the PAYG Orange Phone to which the Reward is to be applied within 24 hours of redemption.
  • 5.2 These Rewards can only be applied to a PAYG Orange Phone.
  • 5.3 Once the Reward has been selected it cannot be refunded or exchanged.
  • 5.4 Once applied to your account, the Reward will remain active for one month from the day of purchase (except the 6 month unlimited text bundle which will remain active for 6 months) or until the Reward runs out, whichever occurs first in time.

6. Disputes

  • 6.1 You must let us know within 3 months of the Transaction taking place if you think we have not correctly calculated the number of Points in your Reward Account.
  • 6.2 If we accept that the calculation is incorrect we will make an adjustment to your Reward Account.
  • 6.3 If you do not notify us within this time, no adjustment will be made.

7. Expiry and termination

  • 7.1 Points will expire after 24 months from the date that the points were earned. The oldest Points will be redeemed first.
  • 7.2 If we decide in the future to terminate the Rewards Programme we will give you at least 30 days’ notice of our intention to terminate and you will be given a reasonable period in which to redeem your remaining Points.
  • 7.3 We may vary or amend these terms and conditions at any time by giving you reasonable prior notice.

8. Contacting Customer Services

  • 8.1 If you’ve got a question in relation to the Rewards Programme you can contact Customer Services:
    • 8.1.1 by calling 020 8264 8311 from any other phone. Customer Services advisers are available from 8.00 am to 7.00 pm Monday to Friday or 9.00am to 5.00pm on Saturday. If you wish to speak to a Customer Service adviser standard call charges will apply
    • 8.1.2 by e-mailing customer.services@orangecash.co.uk, or
    • 8.1.3 by writing to Customer Services at PO Box 3371, Swindon, SN5 7WJ
 

These are the terms and conditions of the Orange Cash Card Student Promotion.

  • 1. This and that promotion is conducted by Everything Everywhere Ltd t/as Orange (the “Promoter”).
  • 2. By taking part in this promotion you are deemed to have accepted these terms and conditions.
  • 3. Your Orange Cash card application is still subject to the terms and conditions of the Orange Cash prepaid MasterCard Agreement and Orange Cash Rewards Programme outlined above.
  • 4. The promotion commences 1 September 2011 and ends 13 September 2011 (inclusive).
  • 5. To be eligible for the offer you need to be permanently residing in the UK; have purchased any PAYG handset from an Orange retail store with a RRP of £49.99 or over; and be a current university student in the UK or accepted into a UK university..
  • 6. You will need to show a valid NUS card or university offer letter to prove you are a current or planned student.
  • 7. The offer is not available to employees of the Promoter and their family and agents.
  • 8. When you buy any PAYG handset with a RRP of £49.99 or over, and subject to the above eligibility criteria, you will receive a voucher to apply for an Orange Cash card with £25 pre-loaded on it. The voucher does not guarantee you will qualify for the card and applicants will be subject to all Orange Cash card application terms.
  • 9. The voucher can only be used to apply for an Orange Cash card and you cannot redeem the voucher for cash.
  • 10. The voucher will contain a voucher number which needs to be entered when you apply for the Orange Cash card online at cash.orange.co.uk.
  • 11. The voucher needs to be used to apply for the card within thirty days from purchase of the PAYG handset. You can still apply for the card once the voucher has expired, but you won’t get the pre-loaded cash.

These are the terms of the Orange Cash and Compare Prepaid offer

The promotion commences 1st January 2012 and ends 31st January 2012 (inclusive). The promotion is for the Orange Cash prepaid MasterCard ® application fee of £5 to be credited to your Orange Cash account, subject to Orange Cash terms and conditions and the promotional terms and conditions below. If you have any queries with regards to this promotion or delivery of your Orange Cash prepaid MasterCard® please email customer.service@orangecash.co.uk

These are the terms and conditions of the Orange Cash Card promotion:

This promotion is conducted by Everything Everywhere Ltd t/as Orange (the “Promoter”). By taking part in this promotion you are deemed to have accepted these terms and conditions. Your Orange Cash card application is subject to the terms and conditions of the Orange Cash prepaid MasterCard Agreement and Orange Cash Rewards Programme. To be eligible for the offer you need to be permanently residing in the UK and have applied for an Orange Cash card through compareprepaid.co.uk on or before January 31st, 2012. The offer is not available to employees of the Promoter and their family and agents. Applicants will be subject to all Orange Cash card application terms. You will need to load £20 on your Orange Cash card on or before February 29th to get the £5 credit. The credit will be applied to your Orange Cash account the first week of the following month.

This promotion is conducted by Everything Everywhere Ltd t/as Orange (the “Promoter”). By taking part in this promotion you are deemed to have accepted these terms and conditions. Your Orange Cash card application is subject to the terms and conditions of the Orange Cash prepaid MasterCard Agreement and Orange Cash Rewards Programme. To be eligible for the offer you need to be permanently residing in the UK and have applied for an Orange Cash card through compareprepaid.co.uk on or before January 31st, 2012. The offer is not available to employees of the Promoter and their family and agents. Applicants will be subject to all Orange Cash card application terms. You will need to load £20 on your Orange Cash card on or before February 29th to get the £5 credit. The credit will be applied to your Orange Cash account the first week of the following month.

Orange Cash

Orange Cash, the prepaid MasterCard
you can load with cash and use online or
in shops.

get it now